Udemy introduces AI assistant and skills mapping to support enterprise workforce development

Udemy has announced the launch of new AI-driven features aimed at helping businesses enhance workforce development through more personalised learning at scale.

The newly introduced tools include the Udemy AI Assistant, Skills Mapping, and AI-powered learning paths, all integrated into the company’s Intelligent Skills Platform. These capabilities are designed to support Udemy’s 16,000 enterprise customers globally by addressing skill gaps and improving the efficiency of learning programs.

The Udemy AI Assistant uses a natural-language chat interface to guide learners toward the most relevant content based on their career needs. It also provides real-time support, helping learners make progress in their learning journey. The tool helps instructors by automating responses to frequently asked questions, allowing them to focus more on course development.

Greg Brown, President and CEO of Udemy, “Companies are looking beyond the GenAI hype-cycle for solutions that drive real results. Today’s tech-driven market requires solutions that increase productivity, reduce team workload, and keep learners engaged.

“Combined with the strength of the Udemy content catalog and our world-class instructors, our AI Assistant and Skills Mapping capabilities will empower individuals and teams, allowing them to unlock their learning potential with GenAI and deliver business outcomes quicker than ever before.”

The Skills Mapping feature helps organisations identify and focus on the critical skills required for success. It allows businesses to create a structured framework for skill development across their teams. Udemy’s platform matches top-rated courses from its business collection to these skills, providing employees with the necessary training aligned to organisational objectives.

With the growing emphasis on upskilling and reskilling, Udemy’s tools are aimed at helping companies transition to a skills-based talent management approach. The AI-powered learning paths help businesses scale training programs and accelerate the development of essential skills, which is particularly important as the lifespan of technical skills shortens and the global talent shortage continues to grow.

Ronnie Clark, Skills Academy Manager at British Airways, highlighted the benefits of the Udemy AI Assistant for learners:

“The Udemy AI Assistant is incredibly helpful for cutting through the noise and getting to the learning my team is looking for quickly and easily. Udemy’s library of content is extensive. The new AI Assistant does a great job of asking specific questions to define learners’ needs and then uses those responses to link learners straight to content that meets their criteria. It’s a great addition that our learners find useful.”

The introduction of AI-powered learning tools aligns with a shift in the corporate world towards continuous learning and the development of skills necessary for a fast-changing market. The Udemy AI Assistant and Skills Mapping capabilities are designed to help organisations manage and scale their learning initiatives efficiently.

Jim Lundy, CEO and Lead Analyst at Aragon Research, commented on the potential impact of these tools on business learning: “As organizations continue to prioritize upskilling and reskilling, the integration of AI into learning platforms is essential.

“With its new AI Assistant and Skills Mapping capabilities, Udemy has developed a set of next-generation AI tools that aim to help businesses quickly address skill gaps with precision and relevance. Udemy is becoming an AI-first company.”